Refund policy
Return & Refund Policy
Last updated: 9 August 2026
Thank you for shopping with [SPARK AND CARRY]. We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us and we will do our best to resolve the issue.
1. Returns
For most products, you have the right to cancel your order within 14 days of receiving your goods, without having to give a reason.
Items must be returned in a condition that allows us to determine whether they have been handled beyond what is reasonably necessary to inspect them.
Certain products may be excluded from cancellation or return where permitted by law, including items that are:
- Made to your specifications or personalised.
- Sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
- Goods that are liable to deteriorate or expire quickly.
- Other products where an applicable legal exception applies.
2. Faulty, Damaged or Incorrect Items
If your item arrives damaged, defective or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number.
- A description of the problem.
- Photographs or video showing the damage or defect, where appropriate.
We may offer a replacement, repair or refund depending on the circumstances and your legal rights.
You will not be required to pay return postage for goods that are faulty, damaged or incorrectly supplied where we are responsible for the issue.
3. Change of Mind
If you simply change your mind about a purchase, you may exercise your statutory cancellation rights within the applicable 14-day period for eligible goods.
Unless the item is faulty, damaged or incorrectly supplied, you may be responsible for the direct cost of returning the goods.
Where permitted by law, we may reduce a refund if goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality.
4. Refunds
Once we receive the returned goods and confirm that a refund is due, we will process the refund to the original payment method.
Where you exercise your statutory cancellation rights, we will generally refund the standard delivery charge you paid for the original order. We are not required to refund any additional amount paid for an upgraded or premium delivery service.
Refunds will normally be processed without undue delay and within the time period required by applicable law.
5. Late or Missing Refunds
If you have not received your refund after we have confirmed that it has been processed:
- Check your bank account or payment provider.
- Contact your card or payment provider.
- Allow additional processing time where applicable.
- Contact us if the refund still has not appeared.
6. Exchanges
We do not routinely offer direct exchanges.
If you need a different product or size, you may return the original item where eligible and place a new order.
This does not affect your statutory rights where an item is faulty, damaged or not as described.
7. Return Address
Please contact us before sending a return so that we can provide the appropriate return instructions.
Email: [info@toglobalservices.co.uk]
Return address:
[24 Ray house house court barking, London, IG117SH]
Please do not send items to the address shown on the parcel or to our supplier unless we have specifically instructed you to do so.
8. Refunds for Promotional or Discounted Orders
If you purchased an item using a discount code or promotional offer and subsequently return the item, any refund will be calculated in accordance with the amount actually paid and the applicable terms of the promotion.
Your statutory rights are not affected.
9. Your Statutory Rights
Nothing in this policy is intended to limit or exclude any rights you have under applicable consumer protection law.
In the UK, consumers have legal rights relating to goods that are faulty, not as described, or not fit for purpose, as well as applicable cancellation rights for distance purchases.
10. Contact Us info@toglobalservices.co.uk, +447471438416, +447901386910